Terms & Conditions — bi999

1. General Provisions

These Terms & Conditions ("Terms") apply to all users of the bi999 platform, accessible at bi999.io and any associated mobile-optimised URLs. bi999 operates as an international offshore online gaming and sports betting platform. These Terms govern the entire relationship between bi999 and any registered or visiting user of the platform.

By registering an account or placing any bet or wager on the bi999 platform, you confirm that you have read these Terms in full, that you understand them, and that you accept them without reservation. bi999 may update these Terms at any time; the most current version is always available at bi999.io/terms-conditions and is effective immediately upon publication unless otherwise stated.

In these Terms, "bi999", "we", "us", and "our" refer to the bi999 platform and its operating entity. "You", "the Player", and "the User" refer to any individual who accesses, registers with, or uses the bi999 platform. "Platform" refers to all bi999 services, including the website, mobile interface, sports betting products, casino products, and all associated features.

2. Eligibility

The bi999 platform is strictly intended for adults. You must meet all of the following eligibility criteria to register and use bi999:

• You must be at least 21 years of age at the time of registration and at all times during your use of the platform.
• You must be accessing the platform as an individual acting on your own behalf and not on behalf of any third party.
• You must not be a resident of a jurisdiction where online gambling is explicitly prohibited by applicable law.
• You must not have been previously excluded or self-excluded from the bi999 platform or any affiliated platform.
• You must have full legal capacity to enter into a binding agreement under the laws applicable to you.

bi999 reserves the right to request identity verification documents from any player at any time to confirm eligibility. Failure to provide satisfactory verification documentation within a reasonable time may result in account suspension and withholding of pending withdrawals pending investigation.

3. Account Registration

To access the full range of bi999 services, you must register a player account. Each player is permitted to hold only one account on the bi999 platform. The creation of duplicate or multiple accounts by the same individual is strictly prohibited and may result in permanent account closure and forfeiture of all associated funds.

3.1 Registration Information

During registration, you are required to provide accurate, current, and complete information including your full legal name, date of birth, valid email address, and preferred payment method. You must not use false names, fictitious identities, or another person's personal information when registering. bi999 will use the information you provide for identity verification, payment processing, and compliance purposes.

3.2 Account Verification (KYC)

bi999 operates a Know Your Customer (KYC) process in accordance with responsible gaming and fraud prevention requirements. You may be asked to provide one or more of the following documents:

• A government-issued photo identification document (National ID card, passport, or driving licence).
• Proof of address issued within the last three months (utility bill, bank statement, or official government document).
• Proof of ownership of your registered payment method (e.g., a screenshot of your bKash or Nagad account showing your registered mobile number).

Withdrawal requests will not be processed until all requested KYC documentation has been submitted and approved. bi999 reserves the right to request additional documentation at any time.

3.3 Account Credentials

You are solely responsible for maintaining the confidentiality of your bi999 username and password. You must not share your login credentials with any other person. Any activity conducted through your account while logged in will be deemed to have been conducted by you. If you suspect that your account has been accessed without your authorisation, you must contact bi999 support immediately at [email protected].

4. Deposits & Withdrawals

4.1 Accepted Payment Methods

bi999 accepts the following payment methods for deposits and withdrawals: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. bi999 reserves the right to add or remove payment methods at any time without prior notice.

4.2 Deposits

The minimum deposit amount on bi999 is ৳500. There is no standard maximum deposit limit; however, bi999 may impose limits on individual accounts at its discretion for responsible gaming or fraud prevention purposes. Deposits via bKash and Nagad are typically credited to your bi999 account within one to three minutes. Bank transfer deposits may take longer depending on the processing schedules of the issuing bank.

All deposits must originate from a payment account registered in your own name. bi999 does not accept deposits from third-party payment sources. If a deposit is found to have originated from a source not registered to the account holder, bi999 reserves the right to reverse the deposit and suspend the account pending investigation.

4.3 Withdrawals

Withdrawal requests are processed subject to successful KYC verification. The minimum withdrawal amount is ৳500. Withdrawals are processed to the same payment method used for the most recent deposit, subject to the availability of that method for withdrawals. bi999 aims to process withdrawal requests within 5 to 30 minutes for bKash and Nagad, and within one to three business days for bank transfers.

bi999 does not charge fees on standard deposits or withdrawals. However, your payment provider or bank may apply their own fees, for which bi999 accepts no responsibility. Withdrawals of bonus-derived funds are subject to the specific wagering requirements detailed in Section 5 of these Terms.

4.4 Currency

All transactions on the bi999 platform are conducted in Bangladeshi Taka (৳, BDT). Currency conversion services are not provided by bi999. All balances displayed in your account are in BDT.

5. Bonuses & Promotions

bi999 offers various promotional bonuses including welcome bonuses, reload bonuses, cashback offers, and seasonal festival promotions. All bonuses are subject to the following general conditions, as well as any specific conditions stated in the relevant promotion's individual terms.

• Bonuses are available to eligible players only. bi999 reserves the right to determine eligibility for any promotional offer at its sole discretion.
• All bonus funds are subject to wagering requirements. Unless otherwise stated, the standard wagering requirement for bonus funds is 30x the bonus amount before any withdrawal can be made.
• Bonus funds must be wagered within the validity period stated in the promotion terms. Expired bonuses will be forfeited automatically.
• Bonuses cannot be transferred between accounts and have no cash value until the applicable wagering requirements are fully met.
• bi999 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.
• Abuse of bonus offers — including but not limited to creating multiple accounts to claim the same bonus, exploiting low-risk betting patterns specifically to meet wagering requirements, or providing false information to claim a bonus — will result in the forfeiture of the bonus and associated winnings, and may result in permanent account closure.

In the event of a dispute relating to a bonus or promotion, bi999's decision is final. Players who believe a bonus has been applied incorrectly should contact [email protected] within 7 days of the relevant transaction.

6. Betting & Gaming Rules

6.1 Sports Betting

All sports bets placed on the bi999 platform are subject to the specific rules applicable to that sport and market. In the event of a discrepancy between the displayed odds and the actual applicable odds due to a technical error, bi999 reserves the right to void or re-settle affected bets at the correct odds. bi999 accepts no liability for bets placed in error by the player.

Maximum payout limits apply to all sports betting markets and are displayed within the relevant market interface. bi999 reserves the right to limit the bet size on any individual market at its discretion. In-play (live) betting markets may be suspended at any time due to match events or data feed interruptions.

6.2 Casino Games

All casino games on the bi999 platform — including slots, live casino tables, and RNG table games — are operated by third-party game providers including Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Habanero, Spribe, and Ezugi. The rules of each individual game are set by the respective game provider and are accessible within the game interface. bi999 accepts no responsibility for the outcome of individual game sessions beyond ensuring that the game software is operating correctly.

6.3 Void Bets and Cancelled Events

In the event that a sporting event is cancelled, postponed, or abandoned before completion, bi999 will settle affected bets in accordance with the stated rules for that sport. In general, bets on events that do not reach their natural conclusion will be voided and stakes returned to the player's account. Specific rules for individual sports are available in the bi999 sports betting rules documentation.

7. Player Conduct

By using the bi999 platform, you agree to conduct yourself lawfully and in good faith at all times. The following activities are strictly prohibited on bi999:

• Using automated software, bots, scripts, or any form of artificial intelligence to place bets or interact with the platform without bi999's explicit written consent.
• Colluding with other players to gain an unfair advantage in any game or betting market.
• Exploiting software errors, glitches, or vulnerabilities in the bi999 platform. Any winnings derived from a demonstrable software error may be voided by bi999.
• Using the bi999 platform for any money laundering, fraud, or other criminal activity.
• Engaging in abusive, threatening, or offensive behaviour towards bi999 staff or other platform users.
• Attempting to reverse-engineer, copy, scrape, or reproduce any element of the bi999 platform without express written permission.

bi999 employs real-time monitoring systems to detect suspicious betting patterns, account activity, and payment behaviour. Accounts found to be in breach of these conduct rules will be subject to immediate suspension, investigation, and potential permanent closure.

8. Security & Privacy

bi999 uses industry-standard 256-bit SSL (Secure Sockets Layer) encryption across all pages of the platform to protect the transmission of personal and financial data. bi999 does not store full payment card numbers on its servers. All payment data is processed through secure, PCI-compliant payment gateways.

bi999 collects, stores, and processes personal data in accordance with its Privacy Policy, available at bi999.io/privacy-policy. By using the bi999 platform, you consent to the collection and use of your personal data as described in that policy. bi999 does not sell personal data to third parties. Data may be shared with payment processors, identity verification providers, and fraud prevention services as necessary to provide the bi999 service.

9. Responsible Gaming

bi999 is committed to promoting responsible gambling practices. The platform provides the following tools to help players maintain control over their gambling activity:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits on their account at any time via account settings. Reductions to deposit limits take effect immediately. Increases to deposit limits are subject to a 24-hour cooling-off period.
• Session Time Reminders: Players may configure session time notifications that alert them when they have been logged into the platform for a specified period.
• Self-Exclusion: Players who wish to take a break from gambling may request temporary self-exclusion (minimum 30 days) or permanent self-exclusion by contacting [email protected]. During self-exclusion, the player's account will be locked and no marketing communications will be sent.
• Reality Checks: Periodic on-screen notifications reminding players of the time elapsed and the net financial result of their current session.

If you believe that gambling is negatively affecting your life or the life of someone close to you, bi999 strongly encourages you to seek help. Additional guidance is available at bi999.io/responsible-gaming.

10. Intellectual Property

All content on the bi999 platform — including but not limited to text, graphics, logos, icons, images, software, game content, and the bi999 brand name — is the property of bi999 or its licensed content providers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, transmit, reuse, re-post, or use the content of the bi999 platform for public or commercial purposes without bi999's express written permission.

Game content on the bi999 platform — including game titles, artwork, mechanics, and audio — is owned by the respective game providers (Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Habanero, Spribe, Ezugi, and others). All rights are reserved by those providers.

11. Limitation of Liability

To the fullest extent permitted by applicable law, bi999 shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising from your use of — or inability to use — the bi999 platform, including but not limited to loss of winnings, loss of data, service interruptions, or platform downtime.

bi999 makes no warranty that the platform will be available continuously, error-free, or free from technical interruptions. Planned and unplanned maintenance windows may occur, during which some or all platform services may be temporarily unavailable. bi999 will endeavour to provide advance notice of planned maintenance where practicable.

bi999 is not responsible for any losses incurred as a result of network connectivity failures, device malfunctions, or third-party service disruptions (including payment provider outages) that affect your ability to access or use the platform.

12. Amendments to These Terms

bi999 reserves the right to modify, update, or replace these Terms & Conditions at any time. The most current version of these Terms will always be available at bi999.io/terms-conditions. The "Last Updated" date at the top of this document will reflect the date of the most recent revision.

Where changes to these Terms are material — for example, changes to wagering requirements, withdrawal conditions, or eligibility criteria — bi999 will endeavour to notify registered players via email at least 7 days before the changes take effect. Continued use of the bi999 platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using the platform and contact support to close your account.

13. Governing Law & Jurisdiction

bi999 operates as an international offshore gaming platform. These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which bi999 is incorporated. Users of the bi999 platform are responsible for ensuring that their use of the platform complies with all laws and regulations applicable to them in their country or territory of residence.

bi999 does not represent or warrant that the use of its platform is lawful in any particular jurisdiction. If you are uncertain about the legal status of online gambling in your jurisdiction, you should seek independent legal advice before using bi999.

Any dispute arising from or in connection with these Terms that cannot be resolved through bi999's internal dispute resolution process will be subject to the exclusive jurisdiction of the courts of bi999's operating jurisdiction.

14. Contact Information

If you have any questions about these Terms & Conditions, wish to submit a formal complaint, or require assistance with your bi999 account, please contact the bi999 support team using the following details:

bi999 aims to acknowledge all formal complaints within 24 hours and to provide a full response within 5 business days. For urgent account security matters, please mark your email subject line as "URGENT — Account Security" to ensure prioritised handling.