Responsible Gaming at bi999
bi999 is committed to providing a safe, fair, and enjoyable entertainment environment for all players in Bangladesh. We believe that gaming should always be a fun leisure activity — and we provide the tools, guidance, and support to keep it that way. This page outlines everything you need to stay in control and play responsibly.
Our Commitment to Safe Play
bi999 takes responsible gaming seriously. As a platform primarily serving players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi — we understand the diverse backgrounds of our community and the importance of maintaining healthy boundaries around gaming activity.
Problem gambling is a recognised condition that can affect individuals and families regardless of income, age, or background. bi999 has developed a comprehensive responsible gaming framework to help players recognise early warning signs, make use of practical self-management tools, and seek help when they need it. Our goal is simple: keep gaming entertaining, not harmful.
All bi999 responsible gaming tools are free, available around the clock, and can be activated directly from your account settings. You do not need to provide a reason to use any of them. We will never penalise or discriminate against a player for choosing to set limits or take a break.
bi999 encourages all players to treat gambling strictly as a form of entertainment. Never gamble with money you cannot afford to lose, never chase losses, and never use gambling as a strategy to recover debt or generate income. Set a budget before you play, and stick to it.
The bi999 platform is strictly for adults aged 21 and above. All accounts are subject to age verification. If bi999 has reason to believe an account is operated by a person under 21, the account will be suspended immediately pending identity verification. Parents and guardians are encouraged to use parental controls on shared devices to prevent underage access.
bi999 Responsible Gaming Tools
Every registered bi999 player has access to the following self-management tools, free of charge and effective immediately upon activation.
Deposit Limits
Set a daily, weekly, or monthly deposit limit on your bi999 account to control how much you fund your balance over any given period. Once set, a limit takes effect immediately. Increasing a limit requires a 7-day cooling-off period, giving you time to reconsider. Reducing a limit takes effect instantly with no waiting period.
Session Time Limits
Set a maximum session duration so that bi999 automatically logs you out after a defined period of continuous play. Session reminders can be configured to alert you at intervals — for example, every 30 or 60 minutes — so you remain aware of how long you have been playing. Taking regular breaks is one of the most effective habits for maintaining healthy gaming behaviour.
Time-Out (Short Break)
Need a brief pause from gaming without closing your account? The bi999 Time-Out feature lets you suspend your account for a short defined period — 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, place bets, or make deposits. Your account balance is preserved and withdrawals of existing funds remain available. Time-outs cannot be reversed once activated.
Self-Exclusion
Self-exclusion is a longer-term measure for players who feel they need an extended break from gambling. You can self-exclude your bi999 account for periods of 6 months, 1 year, 2 years, or 5 years. Self-exclusion is permanent for the chosen duration and cannot be reversed. During self-exclusion, bi999 will also suppress all promotional communications to your registered email address.
Loss Limits
In addition to deposit limits, bi999 allows players to set a maximum loss threshold over a daily, weekly, or monthly period. Once your net losses reach the configured limit within the chosen timeframe, bi999 will prevent further real-money wagering until the period resets. This tool is particularly effective for players who find deposit limits alone insufficient to manage their gaming budget.
Reality Check Notifications
Reality check notifications are periodic on-screen reminders that display how long you have been in your current session and your net wins or losses during that session. These prompts appear at intervals you choose (every 15, 30, or 60 minutes) and give you the option to continue playing or end your session. Reality checks help break the immersive flow of gaming and encourage conscious decision-making.
Deposit Limit Reference
The table below shows indicative deposit limit tiers available to bi999 players. Limits apply per verified account. Contact support at [email protected] to adjust your personal limits.
| Limit Type | Period | Effect Time | Status |
|---|---|---|---|
| Daily Deposit | 24 hours | Immediate | Available |
| Weekly Deposit | 7 days | Immediate | Available |
| Monthly Deposit | 30 days | Immediate | Available |
| Daily Loss | 24 hours | Immediate | Available |
| Weekly Loss | 7 days | Immediate | Available |
| Monthly Loss | 30 days | Immediate | Available |
| Increase Any Limit | Any | 7-day delay | Available |
How to Activate Your Tools
All responsible gaming tools can be activated in three ways. Choose whichever method is most convenient for you.
Via Your Account Settings
Log in to your bi999 account, navigate to Account Settings, and select the Responsible Gaming tab. All tools — deposit limits, loss limits, time-out, self-exclusion, session limits, and reality checks — are listed there with simple toggle and input controls.
Via the bi999 Support Team
Contact the bi999 support team directly at [email protected] or via WhatsApp at +880 1700 000000 (plain text — not a link). State your account username and the tool you wish to activate. Support agents are available 24 hours a day, 7 days a week, and will process your request within one hour.
Via a Written Request
Send a written request to [email protected] with the subject line "Responsible Gaming Request". Include your registered account email address and the specific tool or limit you wish to apply. bi999 will confirm activation by reply email.
Recognising Problem Gambling
Problem gambling can develop gradually and is often not immediately obvious. The following signs may indicate that gambling is becoming harmful. If you recognise several of these in your own behaviour or in someone you care about, please seek support immediately.
- Spending more money on gambling than you originally planned or can afford.
- Chasing losses — continuing to bet in an attempt to recover money already lost.
- Gambling to escape stress, anxiety, boredom, depression, or personal problems.
- Lying to family members or friends about the amount of time or money spent gambling.
- Neglecting work, family, meals, or sleep due to gambling activity.
- Borrowing money, selling possessions, or taking loans to fund gambling.
- Feeling irritable, anxious, or restless when attempting to reduce or stop gambling.
- Making repeated unsuccessful attempts to cut back or stop gambling.
- Thinking about gambling constantly — planning the next session, calculating odds, or reliving past wins.
Healthy Gaming Habits
Responsible gaming starts with forming good habits before they become necessary. bi999 recommends the following practices to all players on the platform.
Decide on a maximum amount you are comfortable spending before you log in. Treat this as the cost of entertainment — just as you would a cinema ticket or a meal out. Once the budget is spent, end the session.
Even if you feel fully in control, using bi999's deposit and loss limit tools creates a built-in safety net. Set your limits to reflect your monthly entertainment budget, not your maximum capacity to deposit.
Alcohol, fatigue, or strong emotional states significantly impair judgement. Avoid making betting or casino decisions when you are not in a clear, calm state of mind.
Keep gaming as one of many leisure activities in your life. Maintaining interests, social relationships, and physical activity outside of gambling is an important part of healthy wellbeing.
Protecting Minors
bi999 strictly enforces its 21+ age policy. The platform takes active measures to prevent minors from accessing gambling services.
Age Verification
All players are required to verify their age and identity before making their first withdrawal. Accounts flagged for potential underage use are suspended immediately pending verification.
Parental Controls
Parents and guardians sharing devices with minors should activate parental control software to block access to online gambling sites. Tools such as Net Nanny, Kaspersky Safe Kids, and built-in browser controls are recommended.
Marketing Restrictions
bi999 does not direct any advertising, promotional material, or platform communications toward individuals under the age of 21. All marketing channels are configured to exclude underage audience segments.
Report Underage Access
If you believe a minor has registered with or is accessing the bi999 platform, contact [email protected] immediately. bi999 will investigate and close the relevant account within 24 hours of a confirmed report.
Get Support
If gambling is becoming a problem for you or someone you know, please reach out. Help is available and asking for it is always the right decision. bi999's support team is available 24 hours a day, 7 days a week.
Email Support
Send your responsible gaming request, self-exclusion application, or account query to [email protected]. Responses are sent within one hour around the clock.
WhatsApp Support
Reach the bi999 support team directly via WhatsApp at +880 1700 000000 (plain text — not a link). Available 24/7 for urgent responsible gaming requests.
Live Chat
The bi999 live chat feature is accessible when you are logged in to your account. For responsible gaming matters, use the "Responsible Gaming" category when opening a chat session to reach a specialist agent.
If you feel that gambling is severely affecting your mental health, finances, or relationships, please seek professional help immediately. In Bangladesh, you may contact the National Mental Health Helpline at 16789 (Kaan Pete Roi — a mental health support line available in Bangladesh). bi999 can process an emergency self-exclusion within one hour of your request — contact [email protected] with the subject line "Emergency Self-Exclusion".
Play Smart. Play at bi999.
Responsible gaming is the foundation of the bi999 experience. When you're ready to play, log in to set your personal limits and enjoy cricket betting, live casino, and slots — all secured with 256-bit SSL encryption and instant bKash and Nagad payments.
21+ For adults aged 21 and above only. Please play responsibly.